Grooming and Etiquette

PROFESSIONAL IMAGE, PERSONAL DEVELOPMENT, GROOMING & ETIQUETTE

THE WINNING PROFESSIONAL IMAGE

s        The concept of perception Social Physical, Character, Emotion &            Intellect                  

s        The 5 Cs to a professional image

s        Packaging a total winning image

s        Your image audit-Do you have what it takes?

s        AIM for impact-The power of persuasion

CORPORATE DRESSING

s        The elements of style

s        The power of cut, colour and cloth

s        More dash for less cash (shopping right)

s        The art of accessioning

s        Your image audit

s        First impressions

s        Does your image project the ‘Real You’

s        Body basic

s        What to look for in quality and price

s        How to know the correct shirt, jacket, trousers size

s        Taking measure/the fit of clothes

s        Dressing correctly for various occasions

s        Dress for success

POISE FOR SUCCESS-DEVELOPMENT, VISUAL PRESENTATION & BODY LANGUAGE

s        The correct posture in Various circumstances   

s        Importance of good posture

s        Creating a visual impact with a positive entrance & exit, walking,

         sending & receiving message through body language

s        Visual poise & gait

s        A touch of class

SOCIAL ETIQUETTE IN THE BUSINESS WORLD

s        Introductions and greetings - business and social

s        Rule of professional behavior - Relationships with bosses. Peers,

         subordinates and client

s        Introductions & greeting (Arabic (Muslims) / Asian / Western)

s        Handshakes

s        Business Protocol

s        Body language

s        Conversational skills

OFFICE ETIQUETTE

s          Telephone courtesies

s          Handling visitors to the office

s          Protocol

s          Making an appointment

s          Business cards

s          Coping with difficult people at work - Handling grievances, complaints and discipline effectively

TABLE & DINING ETIQUETTE

s        Identifications of cutlery & crockery

s        Western & Asian setting

s        Handling difficult foods

s        Arrival/departure time

s        Business lunch/dinner

s        Selecting food, setting bills, tipping

s        Power seating - Entertaining

s        Role of the spouse - Right manner of placing cutlery & types of

         essential cutlery

s        Art of Conversation at the Table

s        Flatware Finesse - Int’l Rules and Customs

s        Handling cocktail China and Crystal

s        General manners and restaurant etiquette

GOVERNMENT PROTOCOL

s          Official and Diplomatic